Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Erez 's avatar
Erez
Explorer | Level 4
2 years ago

Access denied error, when trying to access Sign link.

I am logged into Dropbox sign and the document is accessible but loads looking like the following:       I am able to access all other signed documents on ...
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey erez  - sorry to hear about this.

 

Just to make sure we've covered all bases here, could you clear your browser's cache or try another browser and let us know if you get the same results?

 

Also, is the document owned by you or another person perhaps?

 

Keep us posted!

  • Erez 's avatar
    Erez
    Explorer | Level 4
    2 years ago

    Different people tried on different browsers with different permissions, including the owner of the files. 

About Dropbox Sign

Node avatar for Dropbox Sign
Ask your Dropbox Sign questions here.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!