Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Erez 's avatar
Erez
Explorer | Level 4
2 years ago

Access denied error, when trying to access Sign link.

I am logged into Dropbox sign and the document is accessible but loads looking like the following:       I am able to access all other signed documents on ...
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey erez , is it possible that you have tried contacting our Support team about this? 

 

If so, would you be able to share the ticket number reference with me? 

Erez 's avatar
Erez
Explorer | Level 4
2 years ago

Hi Megan, 

 

Yes I did. tbh, not with the greatest success as they are still working on it for almost 2 weeks and the resolution and communication abut it was not great so far. 

 

I think that I have 2 tickets: 23166530 and 23121241.

 

Looking forward to see whether you can expedite anything. Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi erez , thanks for the ticket numbers! 

     

    I just checked, and it seems the second one is in the hands of our Advanced agents. Therefore, there's not really much that we can do. 

     

    I've increased the priority of your ticket, and appreciate your patience on this, if you have any questions, don't hesitate to let me know! 

About Dropbox Sign

Node avatar for Dropbox Sign
Ask questions and get help with Dropbox Sign here.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!