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Forum Discussion

Erez 's avatar
Erez
Explorer | Level 4
2 years ago

Access denied error, when trying to access Sign link.

I am logged into Dropbox sign and the document is accessible but loads looking like the following:       I am able to access all other signed documents on ...
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey erez , is it possible that you have tried contacting our Support team about this? 

 

If so, would you be able to share the ticket number reference with me? 

Erez 's avatar
Erez
Explorer | Level 4
2 years ago

Hi Megan, 

 

Yes I did. tbh, not with the greatest success as they are still working on it for almost 2 weeks and the resolution and communication abut it was not great so far. 

 

I think that I have 2 tickets: 23166530 and 23121241.

 

Looking forward to see whether you can expedite anything. Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi erez , thanks for the ticket numbers! 

     

    I just checked, and it seems the second one is in the hands of our Advanced agents. Therefore, there's not really much that we can do. 

     

    I've increased the priority of your ticket, and appreciate your patience on this, if you have any questions, don't hesitate to let me know! 

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