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cduvvuri's avatar
cduvvuri
New member | Level 1
11 months ago

Dropbox charged me 191.52 dollars even though I don't have any premium account

Dropbox charged me 191.52 dollars even though I don't have any premium account. I checked my account and its basic. I am not sure how or which account got charged.  The creditcard lookup tool is of ...
Mark's avatar
Mark
Icon for Super User II rankSuper User II
11 months ago
cduvvuri wrote:

I am not sure how or which account got charged.

Dropbox cannot charge you if you didnt give it your card details or if it has and you didn't somebody has hacked your card and so you need to speak to your card company. Most often charges occur when people dont cancel a free trial in time and ignore the email warnings. 

If your account now shows as Basic use https://help.dropbox.com/billing/find-credit-card-charge to find out which account you upgraded and then downgrade it. Note refunds not usually given unless legally required: https://help.dropbox.com/plans/refund

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