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cduvvuri's avatar
cduvvuri
New member | Level 1
11 months ago

Dropbox charged me 191.52 dollars even though I don't have any premium account

Dropbox charged me 191.52 dollars even though I don't have any premium account. I checked my account and its basic. I am not sure how or which account got charged.  The creditcard lookup tool is of ...
cduvvuri's avatar
cduvvuri
New member | Level 1
11 months ago

I hope dbox_ Team is monitoring the msgs. Need help. There is no phone # to call nor any email or a ticketing system. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi cduvvuri, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

 

From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.

 

Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.

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