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Forum Discussion

short1981's avatar
short1981
Explorer | Level 3
3 years ago

Dropbox is very slow when I'm prepping a document with Sign.

When I am trying to prepare a document to send out to sign, drop box goes at a snails pace and just keeps loading and loading. Does anyone know how to make it work faster? 
Dropbox Sign
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey short1981, how are you today? 

 

Have you tried using a different browser altogether, or clearing the cache on your current one, and then trying again?

 

If not, can you give it a go, and let me know how it goes?

 

Thank you!

short1981's avatar
short1981
Explorer | Level 3
3 years ago

Yes I tried both of those and no luck. I am still seeing the repetitive "Preparing documents" and it never does. It just loads and loads. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi short1981, is it possible that the file size is too large, as the maximum supported size if 40 MB or 500 pages?

     

    Can you also try using incognito/private browsing mode without any extensions running, and even resetting your browser entirely?

    • short1981's avatar
      short1981
      Explorer | Level 3
      3 years ago

      I tried incognito and got this error:

       

      In order for you to send for signature, Dropbox Sign needs access to third-party cookies. Please try again after ensuring that:
      Your browser is not in incognito mode.
      You don’t have any browser extensions that are blocking third-party cookies.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey short1981, can you attach a screenshot of the screen you see on your end, please? 

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