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Krispulisick1's avatar
Krispulisick1
New member | Level 2
2 years ago

How can I cancel my Dropbox Sign subscription?

Hello, so i had basically reached out to your support to cancel my dropbox sign subscription but i only received automatic replies…Im paying 23,80$ and thats too much currently so I need to cancel the subscription,can you tell me how to do it as fast as possible?

Thanks a lot!

Chris

6 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Krispulisick1, thanks for reaching out to our Community.

     

    The steps to cancel your Dropbox Sign subscription can be found here, but can you also give us the ticket number for the communication with our support team, so we can check it out?

     

    Thanks!

  • KA_BioBuilder's avatar
    KA_BioBuilder
    New member | Level 2
    2 years ago

    I cannot seem to cancel my Dropbox Sign subscription - I do not want to cancel my Dropbox account - only the monthly Dropbox Sign subscription so any help on how to do this is greatly appreciated.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey KA_BioBuilder, thanks for reaching out to us.

       

      You can cancel your Dropbox Sign subscription, by following the steps in this article.

       

      I hope this helps!

      • KA_BioBuilder's avatar
        KA_BioBuilder
        New member | Level 2
        2 years ago

        Hi Hannah,

        This does not work for me since it says that I have no billing available and I know that I do since I set up Dropbox sign last month and have paid for it so I know it exists.  Is there another way to cancel this Dropbox Sign subscription?

        Thanks,

        KA

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