Forum Discussion

SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
3 years ago
Solved

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
  • Hannah's avatar
    Hannah
    3 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi all, thanks for your comments so far. 

 

I wanted to mention that you can reach out to our support team for further assistance through this form.

 

Please do this through an incognito window without logging into any Dropbox account while making sure to include all the relevant information along with an email address we can reach you at. 

 

When you get the ticket ID from our system, you can share it with us here so we can then take a look in our system and check on its status. 

krzhao's avatar
krzhao
Explorer | Level 3
3 years ago

Hello,

 

Can you please send me the form?  I could not find it from the link you provided and I am not sure where I should submit the form.  Can someone from the support team contact me directly?  My email is [removed per the Community's Guidelines].  Thank you!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey krzhao, sorry to hear you're having issues with this.

     

    Have you ensured that you access the link to the form from a web browser where you're not signed into any Dropbox account? 

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