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SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
3 years ago
Solved

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
  • Hannah's avatar
    Hannah
    3 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

thorag's avatar
thorag
Explorer | Level 3
2 years ago

I have the same issue. I needed to quickly get a signature and accepted to get a free trial for 7 days and have since then never managed to find a way to cancel it. I've followed both the dropbox sign and dropbox documentation and the options described in those docs are not available to me. I'm now getting monthly charges and I see nothing about a subscription in the dropbox sign or dropbox UI. Please help me cancel this and preferably refund me as I've been trying to cancel for at least 2 months đŸ˜«

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey thorag! Sorry to hear about that. 

 

If you haven’t already, feel free to log a ticket with our support team (via this page), like the rest of the users, and send me your ticket number here.

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