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SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
3 years ago
Solved

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
  • Hannah's avatar
    Hannah
    3 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

lchesnutt01, if you're being billed for a Dropbox Sign plan and not a Dropbox subscription, please open a ticket via this page. After that, send me your ticket number here.

lchesnutt01's avatar
lchesnutt01
New member | Level 2
3 years ago

@Nancy, it isn't for a Dropbox Sign account, just a normal Dropbox account. Sorry, just now realizing the original post is for Dropbox Sign and not just Dropbox. Any chance you can point me in the right direction?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    In that case, you could try this form instead lchesnutt01 

     

    Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

     

    Once you do this and get a ticket ID, you can share it with us here so that we can look it up in our system as well. 

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