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Forum Discussion

SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
3 years ago
Solved

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
  • Hannah's avatar
    Hannah
    3 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

markjs's avatar
markjs
Explorer | Level 4
3 years ago

I have a similar situation.  I have not used my Dropbox account in almost a year.  I actually forgot I had it.  Obviously - not something I need.  Anyway - I just got a bill for $102 renewal.  I received no notification that it was about to renew.  I need to obtain a refund for this and cancel or "downgrade" to free account.  Can someone help me on how to pursue this.  Unfortunately - it is not clear on the website how this can be done.  HELP!  

rafpet's avatar
rafpet
Explorer | Level 3
3 years ago

I have the same issue. I dont use Dropbox but I have been charged the renewal without notification. I cancelled all the files and looking for refund.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey guys! 

     

    I just sent all three of you an email, in order for us to have a closer look into this. Feel free to respond back to me, and we'll take it from there.

     

    Thanks! 

    • Allerseelen's avatar
      Allerseelen
      New member | Level 2
      3 years ago

      I'm in a similar situation: I signed up for a trial with Dropbox Sign, later went to cancel it in my main Dropbox subscription page, and did not see any such subscription there to cancel. A few weeks later, I got hit with a $180 charge that I did not want or need. Please contact me for refund and cancellation details. Thanks!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Allerseelen, I just sent you an email, so our team can look into your request.

         

        See you there!

    • Neil1234's avatar
      Neil1234
      Explorer | Level 3
      3 years ago

      I have never received an email from you!  Regards Neil 

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