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Yaseen2's avatar
Yaseen2
Explorer | Level 3
4 months ago

I'm unable to upload files on Dropbox Sign

I’m currently experiencing an issue with Dropbox Sign that’s preventing me from uploading any documents intended for customer signatures. (PDF or any others) Whenever I attempt to upload a file, th...
Dropbox Sign
upload
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi Yaseen2, thanks for messaging the Community.

Could you let us know what plan you're currently using when accessing Dropbox Sign?

How large are the files you're trying to upload to the site?

Any other info or screenshots, while hiding any personal information, would be helpful.

Yaseen2's avatar
Yaseen2
Explorer | Level 3
4 months ago

Hi Jay​ The file I’m trying to upload is a standard PDF, sized at 237KB. This is the same type of document I upload daily using Dropbox Sign, so there’s nothing unusual about it. I’m currently on the Essentials plan.

However, when I attempt to upload, the system just displays “Uploading File...” and doesn’t progress beyond that — it remains stuck on that message without completing the action.

I’ve also tested other PDF files and different file types, and the issue persists across all of them.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Thanks for the information, as you've already tried several troubleshooting steps, in order to look into this matter in more detail, I'd recommend contacting the support team directly while logged into your Essentials account for them to investigate further.

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