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jwhelget's avatar
jwhelget
Helpful | Level 5
2 years ago
Solved

"Invalid email" error message when sending signature requests

I am getting invalid email errors for esignature requests.  I know the emails addresses are correct.  
  • jwhelget's avatar
    jwhelget
    2 years ago

    make sure there are no spaces before or after the email address

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for bringing this to our attention, jwhelget.

 

Can we send you an email, to investigate this further?

 

Let me know!

jwhelget's avatar
jwhelget
Helpful | Level 5
2 years ago

Yes ok to send email to investigate.  

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You're all set, jwhelget! Please check your email address, and reply back to my message.

     

    Thanks.

    • Caron Trumbo's avatar
      Caron Trumbo
      New member | Level 2
      2 years ago

      I am having the same issues. What ended up being the solution to this?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Caron Trumbo - sorry to hear about this.

         

        May I ask if you're manually inputting the email addresses for your signature requests or if you're copying and pasting them from somewhere? 

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