Forum Discussion

Compounder1977's avatar
Compounder1977
Explorer | Level 3
2 years ago

Issue with accessing templates in Dropbox Sign

While using Dropbox Signatures to prepare a template form for a client to sign this morning, I suddenly became unable to access my templates with the following error message displayed:   ...
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Compounder1977, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Let me know how it goes!

Compounder1977's avatar
Compounder1977
Explorer | Level 3
2 years ago

 Unfortunately, clearing the cache and using a private browser did not work. Here is what I see:

 

"Couldn't retrieve templates. Reload the page to try again"

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the image, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    • Compounder1977's avatar
      Compounder1977
      Explorer | Level 3
      2 years ago

      I don't know the answer to that question and I'm not sure how to find out.  I was just using the template function this morning, and it suddenly stopped working after I sent a form out via the template for a client to sign.  

       

      I'm not sure what could have abruptly changed so as to cause a stoppage like I've experienced. 

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