Forum Discussion

Compounder1977's avatar
Compounder1977
Explorer | Level 3
2 years ago

Issue with accessing templates in Dropbox Sign

While using Dropbox Signatures to prepare a template form for a client to sign this morning, I suddenly became unable to access my templates with the following error message displayed:   ...
Compounder1977's avatar
Compounder1977
Explorer | Level 3
2 years ago

 Unfortunately, clearing the cache and using a private browser did not work. Here is what I see:

 

"Couldn't retrieve templates. Reload the page to try again"

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the image, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • Compounder1977's avatar
    Compounder1977
    Explorer | Level 3
    2 years ago

    I don't know the answer to that question and I'm not sure how to find out.  I was just using the template function this morning, and it suddenly stopped working after I sent a form out via the template for a client to sign.  

     

    I'm not sure what could have abruptly changed so as to cause a stoppage like I've experienced. 

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