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jaynep's avatar
jaynep
Explorer | Level 3
2 years ago

PDF edits not saving. "Preparing your signed document" message.

I am editing my pdf documents and saving them but they are just loading and loading even though my wifi is great and I have even tried different wifi networks. Just keeps saying "preparing your signe...
edit
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey jaynep, thanks for posting here today! 

 

Would you be able to send me a screenshot of the messages you get on your end, in order for me to have a visual? 

 

Also, does this happen on your browser, and if so which specific one? 

 

Let me know more! 

jaynep's avatar
jaynep
Explorer | Level 3
2 years ago

 

  • jaynep's avatar
    jaynep
    Explorer | Level 3
    2 years ago

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jaynep - could you clear your browser's cache, and/or try another browser and let us know if you still get the same results? 

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