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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Re: Signature error preventing me from viewing my documents.

Hi lagger, welcome to our Community!

 

Have you tried a different browser, or refreshed your current one? Do you get a specific error when trying to access our website?

 

Have you also tried an incognito window on your web browser, and do you see the same thing there?

 

Keep me posted, and we'll take it from there! 

9 Replies

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  • lagger's avatar
    lagger
    Explorer | Level 3
    3 years ago

    Thanks, I tried Edge and it did work!  I was originally using Chrome.  I did notice that i wasn't redirected to dropbox.com/signature but was on the old app.hellosign domain.

     

    Tried with no success.

    • Refreshed chrome browser
    • No specific error when accessing the website.  Note, photos, shared, file requests, deleted files all work
    • Chrome Incognito mode
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Awesome, in this case you might want to clear your cache on Chrome lagger.

       

      In any case, it sounds like a browser specific issue. If you need anything else, give me a shout!

    • BenTaylor1's avatar
      BenTaylor1
      New member | Level 2
      3 years ago

      @Megan - I have the same problem. I have cleared my cache, restarted my laptop and logged in/out but still no change. Anything else that I can try? 

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        HI BenTaylor1, could you try using a different browser entirely, or incognito mode?

         

        Do other devices on the same network have the same issue when trying to access that page?

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