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lvs-berlin's avatar
lvs-berlin
New member | Level 2
2 years ago

Requesting signatures in Firefox - Dropbox loggs me out multiple time in a session

Dear community,

 

here is my issue:

 

Dropbox logs me out of the browser (Firefox, Chrome, Opera) multiple time during one session.

I need to log in to access my documents to request a signature.

The "remember me" button is ticked.

When I need to select the savefolder I appear to be logged out again, I try to log back in and end up in a never ending loop.

 

I tried multiple browsers, VPN off and on, checked my settings, emptied my cache.
When I am lucky it works after restarting the process multiple times.

 

What can i do to solve this issue?

 

Thank you.

 

All the best

3 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there lvs-berlin - sorry to hear about this.

     

    Since you've done most of the troubleshooting already, would it be OK with you if we sent you an email to investigate further?

     

    Let us know and we'll use the email address that's connected to your profile here on our Community. 

     

    Thanks!

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