Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Mercedes Butiron's avatar
Mercedes Butiron
New member | Level 2
10 months ago

The email my recipient gets for a signature request shows the old name of my Dropbox account

Hello! I need help. I was trying to update the account with my name (to be shown in the requests), but it keeps showing another name (a colleague used this account before). Can you please solve the p...
Dropbox Sign
Mercedes Butiron's avatar
Mercedes Butiron
New member | Level 2
10 months ago

Hello Hannah,

I can change there my name, but when I send a signature request, the recipient gets and email from the account email but the name from a former user. Which is wrong. But the problem is that's from no-reply Hellosign email.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

I see, thanks for clarifying, Mercedes.

Are you using a Dropbox Sign account to send your signature requests or are you doing it from the Signatures page on dropbox.com?

  • Mercedes Butiron's avatar
    Mercedes Butiron
    New member | Level 2
    10 months ago

    Helo Hannah,

    It's from a Dropbox Sign account

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Thanks for the update, Mercedes!

      In that case, I would actually suggest reaching out to our Dropbox Sign team directly.

      You can do so by filling out the form here.

      They should be able to assist you in figuring this out really soon!

About Dropbox Sign

Node avatar for Dropbox Sign
Ask questions and get help with Dropbox Sign here.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!