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Mercedes Butiron's avatar
Mercedes Butiron
New member | Level 2
7 months ago

The email my recipient gets for a signature request shows the old name of my Dropbox account

Hello! I need help. I was trying to update the account with my name (to be shown in the requests), but it keeps showing another name (a colleague used this account before). Can you please solve the p...
Dropbox Sign
Mercedes Butiron's avatar
Mercedes Butiron
New member | Level 2
7 months ago

Hello Hannah,

I can change there my name, but when I send a signature request, the recipient gets and email from the account email but the name from a former user. Which is wrong. But the problem is that's from no-reply Hellosign email.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

I see, thanks for clarifying, Mercedes.

Are you using a Dropbox Sign account to send your signature requests or are you doing it from the Signatures page on dropbox.com?

  • Mercedes Butiron's avatar
    Mercedes Butiron
    New member | Level 2
    7 months ago

    Helo Hannah,

    It's from a Dropbox Sign account

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Thanks for the update, Mercedes!

      In that case, I would actually suggest reaching out to our Dropbox Sign team directly.

      You can do so by filling out the form here.

      They should be able to assist you in figuring this out really soon!

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