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There are no folders in Save to Folder in Signature
I've just added a new member to our company DropBox and given her access to use a template in Signature. When she gets to the Save to Folder page, there are no folders available to her. There are no ...
Hi Nancy, This is happening from DropBox.com >Signatures tab. I am only sending the half of the screen with the missing Folder locations as the form being used is a company form. The same thing occurs when she clicks Choose Default. There is nothing in the window to choose from.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the screenshot, djaffee! Appreciate that.
I’d like to log a ticket at this point, and investigate this internally, if you don’t mind.
Sounds good. Thank you for your help!
What was the solution here? I am encountering the same issue.
- Hannah
Hey @frenchfoxdesign, would you mind sharing your ticket number with us, so we can take locate it through our system as well?
Sure thing Hannah, it's Ticket #24171222
Big Oppi, there currently isn't a solution as the DropBox engineering team is currently looking into the issue.
- Hannah
Thanks for that, @frenchfoxdesign!
Hopefully, the team will have an update for us really soon!
I am having the same issue - it occurs on the my laptop and on my mobile phone - both are using google chrome browswers seems to work on an iphone?
hey my assitant fixed this - by setting a default folder to save to - seems to work on all browsers now!
I tried setting a default folder via Chrome and it wouldn't even let me do that!
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