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jluser780's avatar
jluser780
New member | Level 1
9 months ago
Solved

Trying to change email and getting an error that "This email is already taken."

I am trying to change the email address on my dropbox account. I used to have two dropbox accounts but deleted one about 10 days ago. I am now trying to change the email on my second account to the e...
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  • jluser780's avatar
    jluser780
    9 months ago

    For anyone having this problem in the future, the solution was that there was a dropbox sign (sign.dropbox.com) account associated with the other email. When you try to login to dropbox.com with the second email (that you are trying to change your account to) there is no indication that the email is in use on sign.dropbox.com. But if you login to sign.dropbox.com with the next email, then delete the account (or change the email) then go back to dropbox.com on the old account you can use the new email.

jluser780's avatar
jluser780
New member | Level 1
9 months ago

Hi Walter - Thank you for your prompt reply! I tried a different browser in private browsing and received the same error. Please see the attached screenshots. I really appreciate your help!

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    And what error are you getting if you try to log in when using the email address that's taken? 

    • jluser780's avatar
      jluser780
      New member | Level 1
      9 months ago

      If I type that email address into the login bar, it brings me to the "sign up for free" page I screenshotted above.

       

      Thank you!

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        I see, thanks for clarifying that for me jluser780

        Would it be OK if we sent you an email to  have  a further look internally? 

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