'An error occurred loading activity' on the mobile app

[JackYue9099]

 Anyone knows how to deal with this?

[Jay]

Hi @JackYue9099, thanks for messaging the Community!

In order to help us out a bit more, could you let me know the version of the app and OS you're running on your device? 

As a first step, I'd recommend using a different network to see if this helps with the mobile app.

Keep me posted!

[JackYue9099]

Hi Jay,

the version is ios 17.3, the latest version.

[JackYue9099]

I tried to use my own mobile data but it didn't help.

[Jay]

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try clearing the cache in the app, uninstalling it, rebooting the device, and re-installing it to see if this helps?

[JackYue9099]

i've done them all. But only when i went to the app store to download it indicated that it was in the cloud and thats where i downloaded from. Was i supposed to do something else to get a fresh,new copy?

[Jay]

Could you clarify what you mean by 'it was in the cloud'?

Are you able to mark the file as available offline to view it?

[JackYue9099]

 See cloud symbol when I try to download. But i think this is fine, right?

[JackYue9099]

i can view the files. Only that i have this error in "Activity Tab". I use this tab to track the work of my employees.

[Walter]

Hey @JackYue9099 - sorry to jump in here, but have you tried clearing the app's cache at all since you first noticed this?