Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

[mattmireles]

Up until recently, I was able to attach files from Dropbox to my emails on my iPhone X. I use Polymail and Apple Mail. However, recently, the attachment dialogue stopped showing Dropbox as an option under "Locations". See screengrab for details

Dropbox attachments still works on my iPad. 

I have tried reinstalling dropbox, updating to the latest iOS and restarting the phone–– to no avail. 

Pls help. 

[Norah]

Hi mattmireles, welcome to Dropbox Community!

Is there a pass-code on the Dropbox app? Can you confirm the version of it by going to the Settings of the app?

Thanks in advance for your reply!

[mattmireles]

Pass code is turned off

App version 92.32

[Norah]

Hey mattmireles,

Currently, this is not possible, however, I will make sure your comments are passed along to our development team, thanks for your feedback. 

Have a great week ahead!

[revvaloon]

Hi, has this feature been implemented yet? I used to be able to attach dropbox files using the iOS mail app but ever since upgrading to the iPhone X, I can't seem to do it anymore.

I don't think this is a new feature since it seemed to be working with previous iOS versions? I tried reinstalling the Dropbox app but that did not help.

Thanks!

[Scoobz101]

I agree with @Revvaloon.  This is not a new ask as I have an iPhone X and have always been able to attach dropbox files to apple mail until very recently.  It wasn't after an update (that I can recall) it just happened.  I've had the iPhone X since last year and up till a few weeks ago it stopped working

[simtan · Accepted solution]

Hi there,

Apologies for the trouble with the Dropbox and Files.app integration. Could you try opening the Files app directly, going into the “Edit” menu in the upper right, then re-enabling the Dropbox integration?

We have heard reports that when people uninstall and re-install the Dropbox app, or when they do an iCloud restore, this integration needs to be re-enabled manually.

Let us know if that works!

[revvaloon]

This works! Thanks!

[aileentan85]

Hi team,

I’m experiencing the same issue, however I can’t wven see the Dropbox link after clicking on Edit. I’m also an iPhone X user. Please advise.

Thank you.

[Jane]

Hey @aileentan85, apologies for getting back to you in delay. Are you still facing this issue?