Can't access my account from the desktop app

[Xavfusion]

Hi, i cant access dropbox from my laptop anymore, its just comstantly loading but never does, i deleted uninstalled and installed latest version and it still does not work... can anyone help?

[Jay]

Hi @Xavfusion, thanks for bringing this to our attention.

What device and OS are you currently running?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

This will help me to assist further!

[Xavfusion]

Hi, i have sierra 10.12.6

I have no security software nor implemented any settings change etc, proxy, vpn, fierwall. i have never touched any of that so wouldnt know how its meant to be configured. I only know that drop box never worked for a long while and then it came back to life. it works fine on my mobile app but it does not let me in on my laptop Mac book air.  sorry for late reply, i am still away on holiday, the problem started months before i went away so its not a location issue..

[Megan]

Hey @Xavfusion, would you mind clarifying the app's version that you're using on your Mac too? 

If you could also attach a screenshot of the loading page you see on your end, I'd appreciate that.

[Xavfusion]

Hiya, so i was in touch with Apple, and because i have not updated any software since 2016 the mac app for dropbox is no longer supported, the same thing will happen with the whatsapp App also for mac, so i am going to install the latest monteray OS soon and hopefully all will be well.  The dropbox version i have currently is v175.4.5569. thakyou for your assistance, ive spent 2 days sorting photos etc to free up space so i can use the time machaine to back up my mac to do the software update, plus the new software uses a few extra GB... just a constant batte for storage these days lol. thanks again for your help