Apps and Installations
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After update to Dropbox New Version 168.4.4802 unable to connecting to the internet, was on previous verion working fine but after update its not working , Error (dropbox not connecting to internet)
@Ahiruko, can you please check this suggestion, and let me know if it helps with your issue?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Debasmita Deb,
Apologies for the delay in response. I was out over the weekend.
It looks like you were able to solve your issue by installing Windows 7 SP1.
Regarding your ticket, it may be due to support restrictions on Dropbox Basic. If you are still having issues, let us know and we can reach out to you.
Regards,
Ben
Ho disinstallato l'App e riscaricata perché non sincronizzava più i file. Dopo il download apro il programma e mi da il messaggio: Il tuo computer al momento è offline. Controlla le impostazioni di rete e non mi avvia l'App. Ovviamente il PC è connesso. Uso windows 7. Che posso fare?
Hi @Paola_b, sorry to hear about this.
May I ask if you've installed the Windows 7 security update KB3033929 on your computer? It's needed for the Dropbox desktop app to work properly, that's why I'm asking.
Let me know when you get the chance!
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Ciao @Paola_b, mi dispiace per questo.
Posso chiederti se hai installato l'aggiornamento della sicurezza di Windows 7 KB3033929 sul tuo computer? È necessario affinché l'app desktop Dropbox funzioni correttamente, ecco perché lo chiedo.
Fammi sapere quando ne hai la possibilità!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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No, non c'è
In that case, you can try installing this update on your computer and then try running the Dropbox desktop app @Paola_b
Let us know of any updates!
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In tal caso, puoi provare a installare questo aggiornamento sul tuo computer e quindi provare a eseguire l'app desktop Dropbox @Paola_b
Fateci sapere di eventuali aggiornamenti!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Non mi fa installare l'aggiornamento. Forse non ho il programma da aggiornare...
Ciao @Paola_b, grazie per la tua risposta.
Puoi verificare se sul tuo computer è installato l'aggiornamento Service Pack 1 (SP1)?
In caso contrario, segui i passaggi qui per installarlo.
Se questo non aiuta con il tuo problema, dai un'occhiata alla risposta di Ben qui per i passaggi successivi.
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Hey @Paola_b, thanks for your reply.
Can you please check if your computer has the Service Pack 1 (SP1) update installed?
If not, follow the steps here to install it.
If that doesn't help with your issue, check out Ben's response here for the next steps.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!