Can't open the Dropbox desktop application on Mac OS 13.4

[MountainDog]

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns without crashing. I am a paying customer of DB. Tried running the adv reinstall (https://help.dropbox.com/installs/advanced-reinstall), and it installed the Intel version. Which is seems stable. Ideally, I would like to run DB natively. Open to suggestions and ideas.

 

OS: Apple Ventura 13.4

M2 Proc

[TORLEY]

Thanks for all the tips. Was wondering what the heck was happening.

After turning OFF early releases and reinstalling, I got Dropbox to start up again.

I didn't have to relink.

[wisiena]

Same problem.

I uninstalled DB and installed again. It started normally and crashed few seconds after. Can not start it again.

(M.) 

[Fluk3]

Update, now it no longer starts at reboot (it hangs in activity viewer) and I get the error:

The application "Dropbox" could not be launched because a miscellaneous error occurred.

Contextual menus appear but do nothing when selected (share, send as copy, version history, view on dropbox.com).

However, files are apparently syncing to dropbox.com and to other Macs and PCs.

But on the macs, the green check mark status does not match the file provider icon status for each file.

I am on the early release because I use Adobe apps which require link activation. I was using 12.2.1 on my primary mac to avoid beta dropbox but a necessary macOS repair forced me to update to 12.6.6 😞

[MountainDog]

Hopefully, DB will push out a fix for Apple Silicon Macs sooner than later.

[bhak]

Hope so but mine is Intel.

[golf4grl]

Same issue here.   Have uninstalled and reinstalled numerous times.  Can only access my files via dropbox.com but then cannot attach files to an email.

Ugh~!

[jdshaffer]

Exact same problem on three Macs. No amount of reinstalling and rebooting seems to help for more than a few minutes. 

[TORLEY]

For those of you still having this — can you confirm you turned OFF "Early releases" in your account settings?

The issue only resolved AFTER I did that, force-quit the current Dropbox, then re-downloaded the installer and replaced the old app.

This is an account-level setting, so chances are you need to repeat this process for each affected Mac you have Dropbox installed on.

[Hannah]

Hey everyone, thank you for reporting this issue to us.

Like @TORLEY suggested, anyone still having this issue, can you go to your account settings, turn off the "early releases" option and then run the Dropbox installer (without uninstalling the previous version) through this link, to see if that helps?

[SMirc]

Also on Apple Silicon macOS 13.4 and yesterday noticed the Dropbox icon had disappeared in the menu bar and listed as (Not Responding) in Activity Monitor. Did an advanced uninstall as outlined in this article and was able to get Dropbox up and running again. It started an initial indexing of my files and then again menu item vanished and listed as (Not Responding) in Activity Monitor. Back where I started.