Cannot open Dropbox.com Error 500

[Ros L.]

Although the icon in my task tray says Dropbox is up to date, and I have my dropbox folder in files on my laptop, when I try to sign into dropbox.com I get error message 500

[Walter · Accepted solution]

Sorry to hear about this Ros, could you try clearing your browser's cache, an incognito window and/or another browser and let me know if you're still getting the same error? 

Thanks!

[Ros L.]

Thanks, that's sorted it.  

Only a week since it was last emptied!  How quickly the cache fills up when working!

Ros

[Walter]

Glad to hear that did the trick Ros - all's well that ends well!

Should you stumble upon an issue or a slight hiccup like this again in the future, don't hesitate to let us know; we're always a post away 

Have a lovely weekend!

[adietz]

I'm having the same problem, I'm getting an "Error (500)" when I go to dropbox.com/home. I tried clearing the cache, logging on in an incognito window, using a different browser (it happens on both Chrome and Firefox), and using a different computer. All I can sometimes get to a blank, white screen, but nothing else. Any tips on how to proceed?

Thanks.

[Walter]

Sorry to hear about this @adietz - could you restart your devices and give it another try please?

I'm only suggesting this because we had a small, partial outage a little while ago but things should be back to normal as our status page reports: 

https://status.dropbox.com/

Let me know what you find!

[adietz]

Thanks so much Walter, restarting my laptop fixed the problem. I appreciate your prompt response.