cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. For the latest information visit here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

'Couldn't start Dropbox' message in Windows. OperationalError.

'Couldn't start Dropbox' message in Windows. OperationalError.

leahvangelia
New member | Level 2
Go to solution

Hi, 

When accessing a shared folder in dropbox, I noticed that it hasn't updated and saw that the app hadn't started at all. Then I tried to open the desktop app and the message "Couldn't start dropbox" appeared. There is no solution in at the link to help articles. I check the antivirus, but no files are under restriction. 

More info: 

bn.BUILD_KEY: Dropbox
bn.VERSION: 196.4.6900
bn.constants.WINDOWS_SHELL_EXT_VERSION: 71
bn.is_frozen: True
machine_id: 4ca98b80-a784-49d7-bc96-8b98968ea6cb
pid: 13416
cwd: 'C:\\WINDOWS\\SysWOW64'
     real_path='C:\\Windows\\SysWOW64'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\mihai\\AppData\\Local\\Dropbox'
         real_path='C:\\Users\\mihai\\AppData\\Local\\Dropbox'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: None
                    	not found
              parent	not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\196.4.6900\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\196.4.6900\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Users\mihai\AppData\Local\Temp
TEMP: C:\Users\mihai\AppData\Local\Temp
tempdir: 'C:\\Users\\mihai\\AppData\\Local\\Temp'
         real_path='C:\\Users\\mihai\\AppData\\Local\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 8152, in main_startup
  File "desktop/dropbox/client/main.py", line 2662, in initialize
  File "desktop/dropbox/client/main.py", line 1633, in startup_low
  File "desktop/dropbox/client/multiaccount/instance_database.py", line 694, in __init__
  File "desktop/dropbox/client/multiaccount/instance_database.py", line 141, in __init__
  File "desktop/dropbox/sqlite3_helpers.py", line 946, in __init__
  File "desktop/dropbox/sqlite3_helpers.py", line 911, in rebuild
  File "desktop/dropbox/sqlite3_helpers.py", line 953, in _load_db
  File "desktop/dropbox/sqlite3_helpers.py", line 959, in _do_migrations
  File "../win32_x86_64_dropbox_virtual_env/python38/Lib/contextlib.py", line 113, in __enter__
  File "desktop/dropbox/sqlite3_helpers.py", line 659, in cursor
  File "desktop/dropbox/sqlite3_helpers.py", line 646, in conn
  File "desktop/dropbox/sqlite3_helpers.py", line 627, in _create_conn
  File "desktop/dropbox/sqlite3_helpers.py", line 545, in connect
  File "desktop/dropbox/sqlite3_helpers.py", line 536, in load_sqlite_ext
sqlite3.OperationalError: The specified module could not be found.

Any advice would be greatly appreciated. 

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hi @leahvangelia, let's see what we can find together! 

 

My colleague posted the relevant steps, in order to remedy this here. Would you mind giving this a go, and then update me on the results? 

 

Thanks a bunch!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

3 Replies 3

Megan
Dropbox Staff
Go to solution

Hi @leahvangelia, let's see what we can find together! 

 

My colleague posted the relevant steps, in order to remedy this here. Would you mind giving this a go, and then update me on the results? 

 

Thanks a bunch!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

leahvangelia
New member | Level 2
Go to solution

Hi Megan, 

Thanks for you response. After re-installing the the app, the problem seems to be solved. 

 

Megan
Dropbox Staff
Go to solution

Awesome news @leahvangelia

 

Happy to see that your issue is now resolved! If you need anything else, we'll be one post away. 🤗


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    leahvangelia New member | Level 2
What do Dropbox user levels mean?