Desktop App on Mac Sonoma 14 will not open even after reinstall

[WriterGirl]

The desktop app on my Mac won't open. I uninstalled Dropbox and reinstalled it and still get the following message which I can see outlines a problem but as I don't know how to solve it doesn't really help me. Does anyone have any ideas? It had been working absolutely fine and I'm not exactly sure when the issue first arose as I don't use Dropbox every day. I'm running Mac Sonoma 14.0. 

bn.BUILD_KEY: Dropbox

bn.VERSION: 194.4.6267

bn.constants.WINDOWS_SHELL_EXT_VERSION: 69

bn.is_frozen: True

It goes on to give further details of the paths and users and passwords and then ends up with this:

  File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client

  File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client

  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__

  File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__

fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):

  File "desktop/dropbox/client/main.py", line 878, in wrapper

  File "desktop/dropbox/client/main.py", line 6719, in finish_dropbox_boot

  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped

  File "desktop/dropbox/client/main.py", line 6181, in _init_components_for_account

  File "desktop/dropbox/client/main.py", line 6104, in create_sync_engine

  File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine

  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__

  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 284, in __init__

  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 240, in __init__

  File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__

  File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client

dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"

[Nancy · Accepted solution]

Hi @WriterGirl, thanks for posting on the Community!

When saying that you reinstalled the Dropbox app on your device, did you perform an advanced reinstall by any chance?

I’d also like you to take a look at this thread and let me know if it helps with your issue, as the OP was seeing a similar error to yours. 

Let me know how it goes.

[WriterGirl]

Hi Nancy

initially I tried an advanced reinstall but wasn’t able to complete it. But I followed the instructions you gave and this has now resolved the issue.

many thanks

WG

[Nancy]

I’m happy to hear that, @WriterGirl! I’ll be here, if you need something else.

[WriterGirl]

Hi again Nancy

Sorry to bother you with the same issue. I've changed my Mac and I'm having the same problem with the desktop app. It won't install. I see from my previous conversation I said that I followed instructions you gave me which made things work, but I'm not sure what they were anymore as there's nothing in this thread that seems to link with them. Do you know what you told me? Hopefully when resolved this won't happen again - I usually keep my laptops for at least 5 years! Thanks for your time

WriterGirl

[Jay]

Hi @WriterGirl, what is the error log you're getting when attempting to install the Dropbox desktop application?

[WriterGirl]

bn.BUILD_KEY: Dropbox
bn.VERSION: 197.4.7571
bn.constants.WINDOWS_SHELL_EXT_VERSION: 71
bn.is_frozen: True
machine_id: 2e462014-f357-59e1-9375-29c49f048e25
pid: 64567
ppid: 1
uid: 504
user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='***, pw_dir='/Users/***', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/bash')
euid: 504
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/sheila'
appdata: '/Users/***/.dropbox/instance2'

i think it’s the same message as I got before. Thanks. WG

[Jay]

Do you have the bottom half of the log, as this will help determine where the error lies?

[WriterGirl]

bn.BUILD_KEY: Dropbox

bn.VERSION: 197.4.7571

bn.constants.WINDOWS_SHELL_EXT_VERSION: 71

bn.is_frozen: True

machine_id: 2e462014-f357-59e1-9375-29c49f048e25

pid: 64567

ppid: 1

uid: 504

user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='***, pw_dir='/Users/***', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/bash')

euid: 504

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/sheila'

appdata: '/Users/***/.dropbox/instance2'

         real_path='/Users/***/.dropbox/instance2'

                mode=0o40700 uid=504 gid=20

         parent mode=0o40755 uid=504 gid=20

dropbox_path: '/Users/sheila/Dropbox'

              real_path='/Users/***/Dropbox'

                    mode=0o40700 uid=504 gid=20

              parent mode=0o40755 uid=504 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=504 gid=20

                parent mode=0o40755 uid=504 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/t4/3wkj5dvn45q82mc3wd8c35rw0000gr/T'

         real_path='/private/var/folders/t4/3wkj5dvn45q82mc3wd8c35rw0000gr/T'

                mode=0o40700 uid=504 gid=20

         parent mode=0o40755 uid=504 gid=20

Traceback (most recent call last):

  File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client

  File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client

  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__

  File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__

fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):

  File "desktop/dropbox/client/main.py", line 886, in wrapper

  File "desktop/dropbox/client/main.py", line 6817, in finish_dropbox_boot

  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped

  File "desktop/dropbox/client/main.py", line 6280, in _init_components_for_account

  File "desktop/dropbox/client/main.py", line 6201, in create_sync_engine

  File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine

  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__

  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__

  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 240, in __init__

  File "../mac_arm64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__

  File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client

dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"

Sorry I didn't realise it was truncated. Thanks again. WG

[Jay]

Do the advanced reinstallation steps not work for your device?