Forum Discussion

momsahib's avatar
momsahib
Explorer | Level 3
6 years ago

Desktop app shows a blank screen when signing in

This error started after I unlinked Dropbox on my laptop and reinstalled it. Since then, when I click on "Sign in", the "Set Up Dropbox" window that opens is blank, and stays that way.   This is ...
desktop
Setting up the apps
windows
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey momsahib, thanks for checking in with us and awesome work on the troubleshooting!

 

Out of curiosity, is the account that you're trying to sign into on your computer a Basic one? You can check this by going to the Plan tab. 

 

If it is, could you make sure that you have two or less already connected devices on your Security tab?

 

Let me know what you find, cheers!

  • momsahib's avatar
    momsahib
    Explorer | Level 3
    6 years ago
    It's a Plus account.
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for getting back to me, momsahib. 

       

      Are you by any chance remotely accessing the desktop app from another device or using a virtual machine?

       

      Looking forward to hearing back from you!

      • momsahib's avatar
        momsahib
        Explorer | Level 3
        6 years ago
        Nope is just a regular ol' vanilla laptop running up to date Windows 10.

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