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ShaneP's avatar
ShaneP
Explorer | Level 3
8 years ago
Solved

Dropbox App not Working on iOS 12

 Earlier my iPhone 8 was running iOS 11.2 but today I finally updated to the latest iOS 12. However  whenever now I am trying to open the Dropbox app it only is displaying  a white blank screen at the startup and few seconds later just closing itself  automatically. Can anyone please help me fix it asap?

Mobile
Setting up the apps
  • patjunior's avatar
    patjunior
    8 years ago
    I spent ages trying to figure this out. Even asked Dropbox and they asked me tonnes of stupid questions along with ‘have you tried re installing?’ YES
    Turn off your wifi and go into the app settings in Dropbox through your iPhone settings. The new iOS 12 update has turned off your mobile data, turn it back on and it’ll work.

4 Replies

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  • atccodex's avatar
    atccodex
    Icon for Super User alumni rankSuper User alumni
    8 years ago

    Have you tried uninstalling the app and reinstalling?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    Hi Shane, could you try deleting the Dropbox app, rebooting the phone, and then reinstalling it from the app store to see if this helps?
     
    If you get the same issue, please could you forward a screencast showing what happens when opening the file?
  • patjunior's avatar
    patjunior
    New member | Level 2
    8 years ago
    I spent ages trying to figure this out. Even asked Dropbox and they asked me tonnes of stupid questions along with ‘have you tried re installing?’ YES
    Turn off your wifi and go into the app settings in Dropbox through your iPhone settings. The new iOS 12 update has turned off your mobile data, turn it back on and it’ll work.
  • hjdia's avatar
    hjdia
    New member | Level 2
    7 years ago

    WOW...it worked!!! Thanks so much!

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