Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

[Domscillator]

I have been experiencing a very frustrating issue with Dropbox the past few days.

Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: 

Reconnecting to the internet. This may take a moment.

• No VPN
• No Firewall
• Home Network
• Fully updated Dropbox

The thing that is baffling is that :

1. If you Quit and restart Dropbox it works immediately but if you restart the computer the issue appears again
2. If you wait for a long time Dropbox eventually connects and syncs. But it takes a long time
3. On the same computer, about a week ago, Dropbox was syncing instantly after reboot. 

I have tried already reinstalling and deleting the cache folder.

Is this a known issue that's going on at the moment>

Many thanks

[Matt_M24]

I reinstalled Dropbox and it is still having the same problem. The issue seems to be that when I manually connect to wifi, it doesn't recognize that I've connected and it gets stuck with the "reconnecting" message. 

The only solution I've found is to quit dropbox and open it up again.  

This is a very recent development as I've been using Dropbox Plus without a problem since 2017. 

[Megan]

Hey @Matt_M24, I'm assuming that you've checked for any security programs running, like an antivirus, VPN, firewall, etc. that could be causing this?

Just trying to rule this one out, but I'll also check-in with our team about this, and let you know more. 

[Matt_M24]

Nothing new on my end other than a Windows update last week. I've been using the same wifi connections at various places (home, work, cafes) and same computer. The problem with the app is a new development. 

[kolella]

On Mac (M3 Sonoma 14.4) app has been updated to v. 195.4.4995 and problem has been solved (nothing to change like firewall, antivirus ...) 

After another reboot I have again the same problem app in status "Reconnecting ...."

[matejmolcan]

Hello Hannah, the issue is on Dropbox's end, not ours. I have the same VPN running, same AV software and only in the past couple of days has this started to occur. Fix it. I've been with Dropbox for 10 years and this is unacceptable!

[DBJR]

I'm having the same problem.

Hardware: MacBook Air 2024 M3

DropBox Version: v195.4.4995

I have tried:

DropBox Advanced Reinstall

Disabling Firewall & VPN and related background activities.

[Domscillator]

As I said on my original message:

• No VPN
• No Firewall
• Home Network
• Fully updated Dropbox

This is clearly a bug that manifests itself after reboot when the Mac takes a second to connect to the wifi network. If Dropbox does not find a network straight away it stays in this limbo until you restart it.

This is a serious issue and since it's been reported by so many users should be worked on already.

The only reason users might not experience this is Macbook Pro users that never restart the laptop. The issue ONLY happens when you restart a computer (e.g. a Mac Studio).

[DBJR]

Totally agree. Please submit a support ticket. Maybe if they get enough tickets they’ll do something….

[eriklindgren]

Same problem here. Dropbox reports "trying to connect to internet" despite no issues with internet connection. Macbook Pro M3. Everything latest version of software. Have had Dropbox automatically start up with the OS for 10 years without problems. Now it creates sync problems since it is not running and I have started to loose file changes. Please roll back to previous app version or solve it quickly please! 

[HenrikKragh]

This is not a solution. It is a workaround for some. Why is it marked as a solution? Find the bug, fix it, then post "Update Dropbox to newest version, and it will work again :)" as a solution.