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Dropbox app (121.4.4267) opens Finder window (Big Sur 11.3.1)

Dropbox app (121.4.4267) opens Finder window (Big Sur 11.3.1)

pedalgirl
Explorer | Level 4
Go to solution

I'm not panicking, yet.

 

Turned on Dropbox back up.  Sync'd Downloads, Documents and Desktop to dropbox - then read more about the feature.  

Decided that I did not want to use it, for reasons unnecessary at this time.

 

Opened the App, turned off syncing, but too late - all files up on Dropbox, and ghost/locked folder icons on my Mac.

 

Overnight, auto update to 11.3.1, restarted Mac.  Desktop files do not display on desktop, but can be seen in Finder > Desktop.

 

Now > Dropbox app (121.4.4267) opens Finder window (Big Sur 11.3.1), does not launch the actual App. Therefore I truly cannot turn off the back up, or move my files from Dropbox back to my Mac per https://help.dropbox.com/installs-integrations/sync-uploads/computer-backup > Choose Keep content in folders on this PC/Mac

 

Tried downloading new version of App, but it's trying to download to my Dropbox, which doesn't have enough room. 

 

Help please, anyone?!  

 

thanks a bunch in advance.

23 Replies 23

Madc18
Explorer | Level 4
Go to solution

Hi, I am having the same issue and it's very irritating. 

I want to open the Desktop app but it opens on Finder. 

The preferences on the menu bar are not helping. 

Tried logging in and out and still nothing.

This is very frustrating!

Worst of all no email, chat, or phone number for customer service.

Screen Shot 2022-01-22 at 6.24.19 PM.png

 

robhfs
Explorer | Level 4
Go to solution

same issue here dropbox app opens finder not the actual dropbox app, nothing previously mentioned worked, installed and reinstalled dropbox, sync is working fine, no options under "General". trying to use the dropbox app because the finder search bar doesn't seem to see anything in dropbox, empty search results even when I can see the file in a separate window.

Screenshot 2022-01-27 at 18.05.55.png

 

Inis C.
Helpful | Level 6
Go to solution

Same issue here running Catalina and DB 141.4. Opens DB folder in Finder, but doesn't open app. Now useful option in DB menu / General. Fix it, Dropbox.

Mark
Super User II
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@Inis C. - this is an intentional thing by Dropbox. Sadly. 


 


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    Mark Super User II
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    Inis C. Helpful | Level 6
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    robhfs Explorer | Level 4
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    Madc18 Explorer | Level 4
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