Dropbox app can't launch or be reinstalled

[Katrinevilladsen]

Hello community

After a number of years as a steady Dropbox user I suddenly out of the blue had this weird issue: the Dropbox icon was missing from the top menu bar. I tried launching from the App folder in stead. Nothing happened. DB was ticked off in Full Disk Access and Accessibility. I have made an advanced reinstall. Restartet my computer a few times while going through these steps. I downloaded the app anew but now the dropboxinstaller.dmg won't open either.

I use Dropbox all the time so this is getting critical. Can anyone help? 

Macbook Pro 16" 2019

OS Monterey

2,6 GHz 6-Core Intel Core i7

16 GB 2667 MHz DDR4

[Jay]

Hi @pashajang302, what exactly happens when you attempt to load the app? Do you get any errors, or does it silently quit?

[pashajang302]

Hi Jay,

The app doesn't launch, the cursor spin for little bit and then stays quit.

Thanks,

[pashajang302]

No error message appear on the screen . Dropbox was working before on this machine . 

[Megan]

Hi @pashajang302, thanks for the extra info! 

Could you try temporarily disabling any security or antivirus software running, as they may be preventing the desktop app from starting and syncing correctly?

If this doesn't work, you can also give an advanced reinstall a shot - maybe that will do the trick.

Just bear in mind that if you're on a Basic (free) account, there's a three device limit and you'll have to make sure that you've got less than three devices connected to proceed.

[pashajang302]

Hi Megan,Jay & Nancy,

I have already disabled the Antivirus and did the advanced reinstall on the machine but still unable to launch Dropbox. It doesn't show in taskbar and no error message. I am not using free account. I am not sure what else I can to fix the issue .

I am able to install dropbox on different machine without any issue but it doesn't work on my windows 10 laptop. Please advise!

Thanks,

[Megan]

Since you're not on a Basic account, I'd suggest you contact our Support team, in order for them to look into this for you @pashajang302. 

Once you do, reply back to me with the ticket number so I can locate it on our system. 

Thank you a bunch!

[pashajang302]

I have already opened the ticket with Support team .

Ticket #16933260: Dropbox Support Chat

[Megan]

Thanks for the ticket, @pashajang302. 

It seems they've already provided you with the steps of the advanced reinstall. If this didn't work out for you, I'd suggest replying back to the email, informing them about this. 

That way, they can proceed with the needs of your problem and possibly give you fresh steps.