Dropbox app menu is hidden

[Sharkman]

Hi all.

Am new here. I have just installed Dropbox on my Windows 10. When the box opens part of the top section is hidden at the top of the page!! I cannot see the full box menu or move it. Please help.  Thanks,

This is the top of the screen.

[Mark]

What version of Dropbox are you using @Sharkman ?

[Sharkman]

Hello Mark.

It must be the latest as I downloaded it today.  
I cannot see the top toolbar to look for "about"

but the  Icon on the windows bottom toolbar shows 183.4.7058.

Does that help?

Regards

[Nancy]

@Sharkman, have you tried reinstalling the Dropbox app on your computer, and the issue persists?

[Sharkman]

Hi Nancy

Yes I reinstalled the app twice with the same result.

regards

[Megan]

Hi @Sharkman, it'll sound trivial, but have you restarted your device at all?

Also, can you send me another full screenshot of how the top part of the menu is showing? 

[Sharkman]

Hi Megan

Today I removed Dropbox, shut down and restarted pc, went to dropbox website and installed it again from scratch.

I still cannot see the menubar and now my files are not showing either.
See screen shot.

screen shot

Hope you can help.

Regards

Alex

[Hannah]

Would you mind trying a more advanced reinstall of the app, @Sharkman?

Let us know how it goes.

[Sharkman]

Hi Hannah,

I followed all the Advanced Reinstall instructions to the dot and still get the same problems! 😕

No Menu Bar and no files showing! 😟

This is driving me nuts.

Regards..

[Jay]

Hi @Sharkman, are you using more than one monitor on your machine? Do you have any custom DPI settings for your monitor?