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Re: Dropbox apperance

Dropbox app menu is hidden

Sharkman
Explorer | Level 3

Hi all.

Am new here. I have just installed Dropbox on my Windows 10. When the box opens part of the top section is hidden at the top of the page!! I cannot see the full box menu or move it. Please help.  Thanks,

 

This is the top of the screen.

Screenshot 2023-09-24 104802.jpg

17 Replies 17

Sharkman
Explorer | Level 3

Hi Jay

 

Looks like we have found the issue.

Due to my eyesight, the monitor is set at 125%. Drop box does not like that.

If I go down to 100% the dropbox menu appears, but i cannot use this screen format.

I tried moving the dropbox menu screen to the centre of the pc but it does not move.

Is there a solution to this issue please?

 

Thanks

Sharkman
Explorer | Level 3

Hi mark.

 

It's the latest version. Downloaded yesterday again.
183.4.7058.

Jay
Dropbox Staff

Thanks for the info, could you try these steps to see if they help with the Dropbox desktop application?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Sharkman
Explorer | Level 3

Hi Jay.

 

Followed all steps but the change is very little. Still cannot see full menu.

 

Screenshot 2023-09-28 133059.jpg

😭

 

Nancy
Dropbox Staff

Hi again, @Sharkman

 

Can we log a ticket for you, and investigate this further? We can message you to this email address, if that's alright.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Sharkman
Explorer | Level 3

Yes please Nancy.

 

I would like to solve this issue..

 

Thanks

 

Alex.

Nancy
Dropbox Staff

Hey Alex! Please check your email address, when possible, and reply back to my message there. 

 

Thanks.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Sharkman
Explorer | Level 3

Hi Nancy.

 

Just answered your email.

 

thanks

 

Alex.

Need more support?