Forum Discussion

Peter H.87's avatar
Peter H.87
Collaborator | Level 10
3 years ago

Dropbox app misbehaves when changing monitor setup

I have a laptop which I sometimes use standalone and sometimes at my desk plugged into twin monitors. If I boot up standalone and then later move to the  desk then the DB app doesn't account for this...
desktop
Peter H.87's avatar
Peter H.87
Collaborator | Level 10
3 years ago

OK, I reinstalled but that did not make any difference.

 

Also possibly relevant is that the scaling is set at 125% on the laptop screen but 100% on the external monitors.

 

 

Peter H.87's avatar
Peter H.87
Collaborator | Level 10
3 years ago

FYI I can also reproduce this just on the laptop screen; if I change the scaling from the default 125% to 100% the same thing happens. 

 

I've found a work-around - go to the shortcut (C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Dropbox), right click for Properties, go to Compatibility, go to High DPI Settings,  check "High DPI scaling override, override high DPI scaling behaviour. " and choose "Scaling performed by: System".

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Peter H.87, thanks for letting us know more about your findings! 

     

    If you need anything else, I'll be one post away, cheers!

    • Peter H.87's avatar
      Peter H.87
      Collaborator | Level 10
      3 years ago
      Megan wrote:

      Hi Peter H.87, thanks for letting us know more about your findings! 

       

      If you need anything else, I'll be one post away, cheers!

      I was sort of thinking you might fix it?

       

       

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Hi Peter H.87 

         

        Thanks for bearing with us while I checked in with our engineering team about your issue. The scaling problem could be a function of resolution. As a first troubleshooting step, you may consider adjusting your resolution to see if this problem persists.

         

        If you are still experiencing this scaling problem, let me know and we can investigate this as a possible bug.

         

        Regards,

        Ben

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