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Dropbox changed location, now lots of "conflicted copies".

Dropbox changed location, now lots of "conflicted copies".

Robert F.41
Helpful | Level 6

A couple of days ago Dropbox updated itself by moving my Dropbox files to ~/Library/CloudStorage/Dropbox.  Ever since then, I'm seeing all kinds of duplicate folders that have "conflicted copy" in the file name.  This wasn't happening prior to this change.  Before this, everything was running smoothly and my Dropbox files were always being synced across my two computers.

 

What's going on here?  It seems like Dropbox has broken my file system and I'm unsure of which copy of each folder I should be saving, the original or conflicted copy.  What do we do?

13 Replies 13

Megan
Dropbox Staff

Hi @Robert F.41, let's jump right into this! 

 

You mentioned that you have some issues syncing files ever since that latest change, and that you have some conflicted copies in your Dropbox folder 

 

Could you hover your mouse over your little Dropbox icon, next to your WiFi on the menu bar, and check both the syncing status and the version of the app you're using?

 

As for the conflicted copies, and what you can do to remedy them, you can have a look into this article.

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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MitjaBosnic
Helpful | Level 5

I had the same issue and it's definitely not a sync thing. Dropbox just moved all the folders that I used to have in my "root folder" or whatever you'd call it into a folder called "Mitja [removed]". I tried moving them back but it seems like I can no longer have any files or regular (non-team) folders there. This just deleted all my shortcuts, many of which were used to share files directly to hundreds of our customers.

Hannah
Dropbox Staff

Hey @MitjaBosnic, sorry to see you're having this issue.

 

Can you please check the 'sync' tab in your Dropbox preferences and let us know what the location of your Dropbox folder is?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Stuart M.12
Helpful | Level 6

We have tons of links, pinned files inside our apps etc. What was the reason that dropbox wanted to destroy all of our links? How do we get back to the old folder structure?

Hannah
Dropbox Staff

Hey @Stuart M.12, sorry to see you're having trouble.

 

Can you please clarify what you're referring to?

 

Are you referring to the Dropbox for macOS app update that moves the Dropbox folder to ~/Library/CloudStorage?

 

Any additional info on the issue would be really helpful.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Stuart M.12
Helpful | Level 6

Hi, we use windows. The path to our team folder used to be something like:

 

c:\company name (dropbox)\company_TEAM

 

now after the update it is suddenly something like:

 

c:\company name dropbox\company_TEAM

 

That small change has caused hundreds of files to no longer be easily accessible. The other change causing problems is for all our files outside of the TEAM folder. For example:

 

old path:

c:\company name (dropbox)\folderxzy

 

now after the update it is suddenly something like:

 

c:\company name dropbox\myfirstname mylastname\folderxyz

 

Please help!

 

Hannah
Dropbox Staff

Thanks for clarifying, @Robert F.41.

 

I understand you're referring to the file system change, due to updating your Dropbox Business team to the newer version.

 

I do understand your frustration over this and will make sure that your comments are passed along to our team.

 

I would suggest that you take a look at this article for more info on this update and if you have more questions, please let us know.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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MitjaBosnic
Helpful | Level 5

Hi Stuart, I spoke to Dropbox support about this exact issue and they said it's expected and unavoidable with the new update to the Dropbox Team system. Now, all files and non-team folders need to be placed in your "member folder" so everything that was directly in the root folder before is affected. It sucks but looks like there's nothing to do.

Stuart M.12
Helpful | Level 6

yes; i also read all the checklists before the update. I have also reread it. I have seen no advantages to having changed the paths and ruining all of our existing bookmarks, shortcuts, links, etc.

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    Walter Dropbox Staff
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    elmeida New member | Level 2
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