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Dropbox icon shows up in the system tray (in white) for a few seconds then disappears & it's not in the overflow area. Machine just came back from repair shop, where the tech unexpectedly installed lots of updates, reinstalled Chrome (I lost everything except passwords), and may have reinstalled Dropbox. I don't want to use the new Dropbox interface; I prefer to stay with access via File Explorer.
Hi, Hannah (or anyone who can help me),
The same thing just happened again! Dropbox is installed on my Windows 10 desktop, but didn't open at startup for some unknown reason. I got it to open, it did the usual indexing, uploaded a changed file or two to the cloud & said it was up to date. Then I tried to undelete a folder that I had accidentally deleted in a recent cleanup. (It does still exist in the Dropbox cloud). Suddenly the black Dropbox logo disappeared from the tray. When I tried to reopen Dropbox, the logo re-appeared in the tray in white for a few seconds then disappeared.
Do I have to uninstall & reinstall Dropbox again? I want to get to the bottom of whatever the underlying problem is so I don't have to do that every few days. Thanks in advance for your help, Roy Williams
Thanks for replying so quickly. Before I start the "advanced install", I have a question--
What exactly is the default location for my Dropbox folder?
In File Explorer it now appears to be located in two places: directly under Desktop, but also under Roy. I don't think this a duplication (it has the same time/date stamp, etc.), but just another peculiarity of the File Explorer tree structure: Desktop appears to be under Roy & Roy appears to be under Desktop.
Before I upgraded from 7 to 10 I believe it was under Users/Roy, and I certainly never intended to put it in a non-default location. I'm the only "User" on this machine.
I hope you can clarify, so I don't make the situation any worse.
Hannah (or whoever can help me): I uninstalled, rebooted, deleted the only Dropbox folder I found (in PROGRAMFILES(X86)), and downloaded and double-clicked Dropboxinstaller.exe. It took about 3 minutes to download the desktop app. The install ran for about three more minutes before apparently stopping. It got far enough that my Dropbox folder in File Explorer (C:\Users\Roy\Dropbox) changed back from a generic folder icon to the familiar blue Dropbox icon, and Dropbox reappeared in my list of apps in the Start box.
I tried double-clicking the Dropbox icon in the Start box. After a pause, the Dropbox icon briefly appeared in white in the tray but disappeared after a few seconds. This is the same behavior as before I did the Uninstall three weeks ago; I guess I've been putting off the Advanced Reinstall because I was afraid this would happen 😧.
Please help me if you can. This is my primary work computer & it's getting more & more out of sync with my Windows 7 laptops on which Dropbox is still working fine.
Thanks for updating me on this, Roy!
Can I reach out to you via email, on the address you have here on the Community, so we can look into this a bit more?
For more info on available support options, see this article.
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