Dropbox desktop app not opening or syncing on MacOS Ventura Version 13.6.5

[powerfoot]

I'm having issues with the mac desktop app not opening even after uninstalling/reinstalling/rebooting numerous times, not syncing with Finder, and the dropbox icon being grayed out. I followed all the tutorials I found online and in the community and still doesn't open/sync. 

Any help/advice would be greatly appreciated!

[FritzTheBox]

Hey @powerfoot,
Are you accessing the dropbox from Germany/Berlin/Hamburg by any chance? Can you determine the result of a call to "Traceroute dropbox.com" in a terminal and post it?

[powerfoot]

no, i'm in the U.S.

result attached.

[FritzTheBox]

Thanks. I'm afraid the last line would be the most interesting, and that's probably where the error comes when the router accesses dropbox.com. After that there was an abort of traceroute?

[powerfoot]

no idea, that's the result of the trace. so it just disconnected? 

[FritzTheBox]

Yes - but the screenshot is missing the very last line where it says "aborted" or similar. I had a broken route to dropbox.com since Thursday accessing from Berlin, Germany. Today it seems to be fixed eventually. 

[powerfoot]

for me, it didn't say "aborted" or anything. the last line is what was displayed and a bunch of * * * * * * * * * line after line.

[powerfoot]

@Jay @Hannah @Megan here's the latest screenshot. i have a strong internet connection to all my devices/computers and still the same behavior. any idea how this may be fixed? 

 

[Jay]

Hi everyone, we've currently looking into this matter, as you can see on this post. We appreciate your patience in the meantime.