Forum Discussion

Greyfox's avatar
Greyfox
Helpful | Level 6
7 years ago

Dropbox desktop app scaling issues on Windows 10

I would like to report Windows 10 display scaling issues with the Dropbox desktop app. At a windows display scaling value of 150% it is not possible to sign-in to the dektop client app, and it is not...
desktop
Setting up the apps
Paultimate's avatar
Paultimate
New member | Level 2
7 years ago

Dropbox, please forward onto your QA that this is unreasonable for this issue to still be present in the latest versions of dropbox. Why are we still dealing with something as basic as proper DPI scaling? Figure. It. Out. Please. Have a failsafe dpi that allows the user to at least do what they need to do while a real fix is developed.

 

Thank you greyfox for the workaround.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey Paultimate, thanks for pinging me back here on this matter! I can see that our desktop app engineers have posted that this should have been improved since our Stable version 73.4.118. As you mentioned that one of your devices has been affected by the issue described here, can you elaborate a bit on what this looks like on your end? 
 
I’d also appreciate a screenshot (omitting personal info), so as to better determine what's happening; please include it in your next message if possible. Thanks in advance Paul!

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