Forum Discussion

Greyfox's avatar
Greyfox
Helpful | Level 6
7 years ago

Dropbox desktop app scaling issues on Windows 10

I would like to report Windows 10 display scaling issues with the Dropbox desktop app. At a windows display scaling value of 150% it is not possible to sign-in to the dektop client app, and it is not...
desktop
Setting up the apps
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey Paultimate, thanks for pinging me back here on this matter! I can see that our desktop app engineers have posted that this should have been improved since our Stable version 73.4.118. As you mentioned that one of your devices has been affected by the issue described here, can you elaborate a bit on what this looks like on your end? 
 
I’d also appreciate a screenshot (omitting personal info), so as to better determine what's happening; please include it in your next message if possible. Thanks in advance Paul!
AndresMkesGames's avatar
AndresMkesGames
New member | Level 2
7 years ago

Jane,

I am still experiencing this issue on 75.4.141, and my scaling settings are not affecting the Dropbox application.

https://www.dropbox.com/s/36v64ry1ulxtcb9/Screenshot_1.png?dl=0

https://www.dropbox.com/s/ki1q4t40sf4ljux/Screenshot_2.png?dl=0

https://www.dropbox.com/s/x94mw5j7ggm85w7/Screenshot_3.png?dl=0

The Dropbox window is completely cut off the side of the screen and is entirely unusable.

I'm a Dropbox Pro user. Please fix this. 

Andres

  • Greyfox's avatar
    Greyfox
    Helpful | Level 6
    7 years ago

    Just a thought, is the Scaling Behavior set to “System (Enhanced)" ?, If I remember correctly this was the only option that fixed the scaling problem for me. Hoping it gets fixed soon.

    • AndresMkesGames's avatar
      AndresMkesGames
      New member | Level 2
      7 years ago

      Thank you; I did indeed set the scaling mode to System (Enhanced), but it did not fix the scaling. It is one of the screenshots that I uploaded, but unfortunately Dropbox is being slow about uploading my screenshots.

      • Greyfox's avatar
        Greyfox
        Helpful | Level 6
        7 years ago

        The comaptibility settings should work as I have just tested by downloading the latest dropbox (75.4.141) on windows 10 (1903) with a 1080p display and a display scaling value of 150%.

        I am sorry, as the screenshots are still not viewable, ill just make a wild guess, perhaps instead of applying the scaling compatibility fix to the dropbox app shortcut, it might help applying the settings directly to the application executable file (dropbox.exe), the default location is C:\Program Files (x86)\Dropbox\Client . Another thought, it might help experimetning with other compatibility settings such as "Compatibility tab->Change settings for all users" and other scaling options other then system enhanced.

        Again sorry if none of this helps, I hope the dropbox support team may get a chance to view your support request soon.

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