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Dropbox desktop app scaling issues on Windows 10
I would like to report Windows 10 display scaling issues with the Dropbox desktop app. At a windows display scaling value of 150% it is not possible to sign-in to the dektop client app, and it is not...
Just a thought, is the Scaling Behavior set to “System (Enhanced)" ?, If I remember correctly this was the only option that fixed the scaling problem for me. Hoping it gets fixed soon.
Thank you; I did indeed set the scaling mode to System (Enhanced), but it did not fix the scaling. It is one of the screenshots that I uploaded, but unfortunately Dropbox is being slow about uploading my screenshots.
The comaptibility settings should work as I have just tested by downloading the latest dropbox (75.4.141) on windows 10 (1903) with a 1080p display and a display scaling value of 150%.
I am sorry, as the screenshots are still not viewable, ill just make a wild guess, perhaps instead of applying the scaling compatibility fix to the dropbox app shortcut, it might help applying the settings directly to the application executable file (dropbox.exe), the default location is C:\Program Files (x86)\Dropbox\Client . Another thought, it might help experimetning with other compatibility settings such as "Compatibility tab->Change settings for all users" and other scaling options other then system enhanced.
Again sorry if none of this helps, I hope the dropbox support team may get a chance to view your support request soon.
Thanks for the suggestions, Greyfox, but unfortunately none of them worked. I still see the same scaling issues. My screenshots have been uploaded, however, so that's good.
- Jane
Dropbox Staff
Hey AndresMkesGames, thanks for the nudge & taking the time to compile this detailed description for me! If it’s not too much trouble, I’d like to have a closer look on what you’re describing us through our Official Support channel, so I’ve now made sure to create a ticket on our system on your behalf.
Whenever you have some spare time, please have a look at your inbox for my message & I’ll make sure to promptly follow-up with you soon. Thanks again & I’ll be awaiting your next reply!
