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Dropbox failed to uninstall - desktop version

Dropbox failed to uninstall - desktop version

Diego73
Explorer | Level 3
Go to solution

Hello,

 

not possible uninstall the programm - desktop version

I have also disabled dropbox at starting to avoid any execution 

Not icon tray at starting

 

In windows 10, in program (x86)/dropbox - there 3 different folder client.

 

Thanks for your support

D.

 

 image.pngimage.png

 

 

1 Accepted Solution

Accepted Solutions

Sanchez
Dropbox Staff
Go to solution
Hey @Diego73, welcome to our community! 

Sometimes, reinstalling our app can help fix the uninstall process. 

Give this a try: 
  1. Download the offline installer of our Dropbox app. 
  2. Double-click the downloaded file.
  3. After the install completes, click the Dropbox icon in the system tray.
  4. Click the gear icon.
  5. Click Quit Dropbox
  6. Try to uninstall Dropbox again.
 
If the app still won’t uninstall, follow these steps to manually uninstall:
  1. Open Windows File Explorer. 
  2. Copy this line and paste it into the address bar. Press Enter.
    %PROGRAMFILES(x86)% 
  3. In Program Files,” open the Dropbox” folder, then open the Client” folder.
  4. In Client,” you should see a file named DropboxUninstaller.exe. Double-click this file to run the uninstaller. 

 

If the uninstaller fails or doesn’t launch, try running the uninstaller as an administrator:
  1. Right-click DropboxUninstaller.exe
  2. Select Run as Administrator
  3. Enter the computer admin username and password when prompted.
  4. Follow the the steps in the uninstaller. 
 
I hope this helps. Let me know.
Cheers! 
 
[This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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View solution in original post

3 Replies 3

Sanchez
Dropbox Staff
Go to solution
Hey @Diego73, welcome to our community! 

Sometimes, reinstalling our app can help fix the uninstall process. 

Give this a try: 
  1. Download the offline installer of our Dropbox app. 
  2. Double-click the downloaded file.
  3. After the install completes, click the Dropbox icon in the system tray.
  4. Click the gear icon.
  5. Click Quit Dropbox
  6. Try to uninstall Dropbox again.
 
If the app still won’t uninstall, follow these steps to manually uninstall:
  1. Open Windows File Explorer. 
  2. Copy this line and paste it into the address bar. Press Enter.
    %PROGRAMFILES(x86)% 
  3. In Program Files,” open the Dropbox” folder, then open the Client” folder.
  4. In Client,” you should see a file named DropboxUninstaller.exe. Double-click this file to run the uninstaller. 

 

If the uninstaller fails or doesn’t launch, try running the uninstaller as an administrator:
  1. Right-click DropboxUninstaller.exe
  2. Select Run as Administrator
  3. Enter the computer admin username and password when prompted.
  4. Follow the the steps in the uninstaller. 
 
I hope this helps. Let me know.
Cheers! 
 
[This thread is now closed by moderators due to inactivity. If you’re experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Diego73
Explorer | Level 3
Go to solution

Great - perfectly running solution

Sanchez
Dropbox Staff
Go to solution

I’m glad to hear that, Diego! Thanks for letting me know :sunglasses:

 

[This thread is now closed. If you have a similar or new question, you can ask here]


 


Sanchez
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

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