Dropbox indicates 'downloading xx files' _forever_

[Kris J.]

Dear community,

I have a perfectly correct Dropbox installation, no noteworthy issues with illegal filenames and I have performed all possible kinds of troubleshooting.

Even so, every so often, mostly when migrating to a new PC, Dropbox will become stuck in an eternal 'downloading' session.

What bothers me is perhaps not that this happens but that there is apparently no way to check _which_ files are problematic.

It is bewildering to see that the Dropbox desktop client does not offer any kind of decent user-accessible logging or other type of error reporting that would empower end-users to resolve these issues.

What gives?

How can I see which 322 files are problematic in my particular case? Drilling down through thens of thousands of files in the hopes of finding one with a sync issue indicator is really not an option.

Thanks,

Kris

[sehamel]

Thanks for the response,

Unfortunately I got annoyed at this before your fix and I reinstalled and re-linked my account to the desktop app.  It took all night for the computer to rebuild the database and sync, but it fixed the problems.  It did create a handful of "sync error" duplicate files because I had worked on them on another computer, but not too big a deal.  

If there is a next time, I'll try your suggestion first.  Thanks.

[Daphne]

Thanks for getting back to me here @sehamel!

That's a shame, but I'm glad to hear that everything is sorted now. 

If there's anything else that I can help with, don't hesitate to give me a nudge here. I'd be more than happy to help.

I hope you had a great weekend!