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Dropbox passwords Chrome extension is simply not working

Dropbox passwords Chrome extension is simply not working

Sasikumar_K
Explorer | Level 4

The Dropbox Password extension for Google Chrome is not working. I have saved many passwords there and none of them are accessible. Pls help.

8 Replies 8

Walter
Dropbox Staff

Hey @Sasikumar_K, sorry to hear you're having issues with this.


Can you please let me know if this persists after clearing your browser's cache or on an incognito window? What about other browsers? 

 

Have you updated your browser to the latest version by the way?

 

Keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Sasikumar_K
Explorer | Level 4

Hello,

 

The problem persists on Google Chrome 108.0.5359.125 (Official Build) (64-bit).

I checked Firefox, the extension works well.

Clearing cache did not help and in incognito window also it doesn't work.

 

Thanks

 

Jay
Dropbox Staff

Hi @Sasikumar_K, if you have your other devices ready and recovery words, have you tried removing and reinstalling the extension?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Sasikumar_K
Explorer | Level 4

Hello,

 

When I use the recovery code in Firefox, it hangs and not completing the action. 

So, I gave up and started using Chrome's default password manager.

 

Thanks.

XOGIRD
New member | Level 2

Me too, I tried to test how it works, but it doesn't, it doesn't send any notification!

Jay
Dropbox Staff

Hi @XOGIRD, what issue are you experiencing exactly in order to understand what behavior you're seeing?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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sts0111
Helpful | Level 5

Dropbox passwords no longer work!   It worked well until a couple of weeks ago.  I can be signed into my dropbox, I have cleared cache, I have tried incognito.   It takes me to the page "Check Chrome Windows for a Notification".   But no notification ever comes.  I have checked settings and notifications are ON, I have manually re-input Dropbox as an allowed program to send notifications.    
I have hit RESEND NOTIFICATION over a dozen times.  

What good is this program if it can never be accessed?   Do I need to find instructions on how to disable this and just go back to Google Password manager?  

I find nothing that can explain, or help with this in Dropbox's help menu.  If anyone has figured this out I would appreciate the assist! 

Nancy
Dropbox Staff

I’m sorry to hear you’re having this issue, @sts0111

 

Can you please send over a screenshot of the prompt you keep seeing on your end, so that I can check this for you?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    sts0111 Helpful | Level 5
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    Jay Dropbox Staff
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    XOGIRD New member | Level 2
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    Sasikumar_K Explorer | Level 4
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