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CapnBuck's avatar
CapnBuck
Explorer | Level 3
4 years ago
Solved

DROPBOX PASSWORDS WILL NOT GO BACK INTO SAFARI EXTENSIONS

Dropbox Passwords disappeared from Safari extensions and will not go back in.

When attempting to put it back in I get the following:

 

 

 

 

 

 

 

 

 

 

 

 

When following the prompt, the whole process begins again....a vicious circle.

My Mac is:

MacBook Pro (Retina, 15-inch, Mid 2015) with Mac OS Big Sur

 

 

desktop
Dropbox Passwords
Setting up the apps
  • Megan's avatar
    Megan
    4 years ago

    Hi CapnBuck, how are you this Wednesday?

     

    Have you made sure that Safari is up to date on the device? 

     

    One more thing: I suggest this link, which can be opened directly in Safari. 


    Can you try it and let me know if this does the trick? Thanks.

19 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi CapnBuck, how are you this Wednesday?

     

    Have you made sure that Safari is up to date on the device? 

     

    One more thing: I suggest this link, which can be opened directly in Safari. 


    Can you try it and let me know if this does the trick? Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Candace A.4, sorry to hear that! 

     

    Do you see the same screen as in the screenshot above? Also, have you updated your Safari? 

     

    Let me know.

  • Candace A.4's avatar
    Candace A.4
    Explorer | Level 3
    4 years ago

    Yes, Safari version is the latest: Version 15.2 (17612.3.6.1.6). I am seeing the same screen as above. When I quit and open Safari Preferences Extensions, Dropbox Passwords is not listed. If I click on More Extensions, it takes me to the Apple (Mac) App Store, where my only choice is to re-download Dropbox Passwords for Safari.app. I've tried deleting and reinstalling Dropbox Passwords for Safari.app. I tried restarting my MacBook Pro (14-inch, 2021), Apple M1 Pro chip, 32 GB RAM, running macOS Monterey version 12.1.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the updates, Candace A.4! 

     

    Let me know if it's okay for me to reach out to you via email, in order to have a closer look at how we can proceed next.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Just sent you an email, Candace A.4!

     

    I'll see you there, so we can continue troubleshooting on this.

     

    Cheers!

  • doobit's avatar
    doobit
    Explorer | Level 3
    4 years ago

    Hi support. I'm also having the same issue on a MacBook Pro 14". The extension was working and then it vanished. I have tried all suggested remedies but nothing is working. Please help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi doobit, how are you today? 

     

    Do you get the same error as the OP posted on this thread? Feel free to send me a screenshot! 

     

    Also, is your Safari up to date? 

     

    Keep me posted! 

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