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CapnBuck's avatar
CapnBuck
Explorer | Level 3
4 years ago
Solved

DROPBOX PASSWORDS WILL NOT GO BACK INTO SAFARI EXTENSIONS

Dropbox Passwords disappeared from Safari extensions and will not go back in. When attempting to put it back in I get the following:                         When fo...
desktop
Dropbox Passwords
Setting up the apps
  • Megan's avatar
    Megan
    4 years ago

    Hi CapnBuck, how are you this Wednesday?

     

    Have you made sure that Safari is up to date on the device? 

     

    One more thing: I suggest this link, which can be opened directly in Safari. 


    Can you try it and let me know if this does the trick? Thanks.

Candace A.4's avatar
Candace A.4
Explorer | Level 3
4 years ago

Yes, Safari version is the latest: Version 15.2 (17612.3.6.1.6). I am seeing the same screen as above. When I quit and open Safari Preferences Extensions, Dropbox Passwords is not listed. If I click on More Extensions, it takes me to the Apple (Mac) App Store, where my only choice is to re-download Dropbox Passwords for Safari.app. I've tried deleting and reinstalling Dropbox Passwords for Safari.app. I tried restarting my MacBook Pro (14-inch, 2021), Apple M1 Pro chip, 32 GB RAM, running macOS Monterey version 12.1.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the updates, Candace A.4! 

 

Let me know if it's okay for me to reach out to you via email, in order to have a closer look at how we can proceed next.

  • Candace A.4's avatar
    Candace A.4
    Explorer | Level 3
    4 years ago

    Yes, of course.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Just sent you an email, Candace A.4!

       

      I'll see you there, so we can continue troubleshooting on this.

       

      Cheers!

      • doobit's avatar
        doobit
        Explorer | Level 3
        4 years ago

        Hi support. I'm also having the same issue on a MacBook Pro 14". The extension was working and then it vanished. I have tried all suggested remedies but nothing is working. Please help.

    • Candace A.4's avatar
      Candace A.4
      Explorer | Level 3
      4 years ago

      Well, now that I've switched to another password manager, Dropbox Passwords is now working correctly. After putting all the energy into setting up another password manager, I'm not sure that I'll go back to Dropbox Passwords. Having it just stop working for no particular reason for a few months is not a strong selling point for the application. Dropbox Passwords does work more quickly than what I'm using now (Secrets), but Secrets seems to be more reliable. Reliability is kinda crucial in a password management application. Just sayin'....

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