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Dropbox says no internet connection when trying to sign in to the Android mobile app

Dropbox says no internet connection when trying to sign in to the Android mobile app

RiaT
Explorer | Level 4

I am trying to sign into Dropbox on my new Samsung phone.

 

Dropbox states “you need an internet connection to upgrade your account” when trying to sign on my new phone.  BUT I HAVE!

 

I am not trying to upgrade, just signing in.

 

I have uninstalled Dropbox on my old phone.

10 Replies 10

Megan
Dropbox Staff

Awesome news @RiaT!

 

If you need anything else, just give us a shout. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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