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Error 500 when trying to open Dropbox Paper - June 2018

Error 500 when trying to open Dropbox Paper - June 2018

inciteimages
Explorer | Level 3
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Anyone get an answer on this... I'm having same issues. About to give up

1 Accepted Solution

Accepted Solutions

Ed
Dropbox Staff
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[UPDATE] Paper is back up! Thanks all of you who reported



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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30 Replies 30

Walter
Dropbox Staff
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Hey there @inciteimages - sorry to hear you're having issues while using Paper. 

 

Have you tried this on another network?

 

Moreover, could you be so kind and try accessing Paper from another browser ( such as  Safari, Mozilla Firefox, or Chrome) or on an incognito window (private browsing on Safari) and let me know if this persists?

 

Another thing I would do if I were you would be to clear my browser's cache memory Should you find this persists on several browsers and on an incognito window (without any web extensions or plugins) please go ahead and log a ticket with our team letting them know about this.

 

Hope this helps and please keep me posted!

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Jane
Dropbox Staff
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Hey inciteimagesthanks for alerting us to this matter! I'm just updating this discussion, as our engineers are aware that there’s currently an issue in Paper & we’re working on a fix.

 

Apologies for any inconvenience this may have caused you & thanks for bearing with us. 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Ogdila
Explorer | Level 4
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Same Problem here, it is not the network issue. I use Paper to connect with my staff and it is not working now, I always thought of Dropbox as "reliable", is it changing now?

Potatogrill
Explorer | Level 4
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Me too, it happened also to me today. I like Dropbox Paper and I use it to take notes fast at school... but since there is not offline mode, I can´t keep writing until there is conection and it is frustrating 😞 please fix this guys.

Jane
Dropbox Staff
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Hey Ogdila & Potatogrill, since our engineers are currently investigating the possible causes & monitoring the situation, I'd advise tracking progress on our Status page here: https://status.dropbox.com/ . 

 
We're aiming to resolve this issue asap, though the best course of action at the moment would be to Subscribe to the Incident through our Status page, so as to get notified when the issue is fixed. 

Screenshot 2018-06-19 at 12.12.36 AM.png

 

 

Thanks & I'm always here in case you have more questions or feedback! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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mistywindow
Helpful | Level 6
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Your Status link gives me a 404 error!

Jane
Dropbox Staff
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Thanks for letting me know mistywindow I added an extra space, so the previous link should be fine now. Alternatively, you may follow: https://status.dropbox.com/

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Potatogrill
Explorer | Level 4
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It´s works now, it also gave me that error message. Try again.

mistywindow
Helpful | Level 6
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:o)

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    Walter Dropbox Staff
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    JMS2018 Explorer | Level 4
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    Pr0vider Explorer | Level 3
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    Ed Dropbox Staff
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