Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Help! I am using DropBox (for downloadable pdf's) with WooCommerce on my website. I'm having an issue today- some people are able to download my product without issue and others are getting an error message 😠I can't figure out the problem. This product was featured as part of a feature on another website and I'm so embarrassed and frustrated. Does anyone have a suggestion as to a fix ? THANKS !
This is the error message some people are getting-
"Adobe Acrobat Reader could not open 'Spring%20Garden-3.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
Have a wonderful week ahead too Chenoah - it's been a pleasure talking to you today.
Should you ever come up with a Dropbox question or issue, please do let us know; we'll be glad to help!
Cheers
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi @FieldsofDaisies,
I think Your issue comes from fact that You try to open web page using Adobe Acrobat Reader (Your link end with 'dl=0'). May be compatibility can be improved if You embed in Your page direct link to the actual pdf file (using link ending 'dl=1').
In particular case, for example: https://www.dropbox.com/s/z8kt6mg7ylc7qfz/Spring%20Garden.pdf?dl=1
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!